FAQs

What regions do you serve?

We handle shipments across Europe, Asia, and Southeast Asia.

How do I track my cargo?

Once your shipment is booked, we provide a tracking link to monitor progress in real time.

How to declare goods type and category?

Goods type and category are provided by a standard list given. If user found any missing type or unmatched type, please contact us for further assistance.

What are your shipping rates?

Rates vary by destination, weight, and service speed; contact us for a tailored quote.

How long does delivery take?

Once the parcel is dispatched via air freight, the estimated time of arrival (West Malaysia) 3-5 working days, (East Malaysia) 5-7 working days and (Singapore) 3-4 working days.

Once the parcel is dispatched via sea freight, the estimated time of arrival (West Malaysia) 21-30 working days and (East Malaysia) 30-35 working days.

Delivery duration might be affected by third party factors such as weather, flight delay or custom inspection or holiday which is not covered or controlled.

How can I get a shipping quote?

You can request a quote by providing shipment details through our contact form or by calling our customer service team.

How can I get a shipping quote?

How to identify normal and sensitive goods?

For air shipment, normal goods are usually daily products while sensitive goods are item that contain battery, magnet, liquid, high value, magnetise and electronic compliance. For sea shipment, normal goods and sensitive goods are different compare to air shipment

Sensitive goods are prohibited to use normal air freight service and may result shipment delay, custom inspection and goods confiscated. User have to pay the upcoming shipment fee themselves and hence the goods will change to sinsitive air freight. The first payment for the shipment will be consider as a penalty.

What to do when parcel is received in a bad condition?

If parcel is receive in a bad or damaged condition, please take a photo of receiving the parcel and spot of damaged. Reach to us within 24 hours for investigation purpose. For more information, please refer

Contact Us

Reach out for seamless international logistics support.